We’re excited to introduce the new ShotBits Support Center, a faster and more organized way to contact our team and get help.
You can access it here: Open the Support Center (/support).
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## ✨ What’s New?
- 🎫 Create support tickets directly from ShotBits
- 👤 Registered users can view and manage all their tickets
- 🌍 Guests can contact support without creating an account
- 💬 Continue the conversation from a dedicated ticket page
- 🔔 Receive notifications when staff replies
- 📂 Choose the correct category for faster assistance
- 🛡️ Benefit from stronger privacy and anti-abuse protections
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## 👤 Support for Registered Users
Logged-in members can create a new ticket, review previous requests and reply directly from their personal support area.
Create a new support ticket (/support/new) or view your existing tickets (/support/tickets).
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## 🌍 Guest Support
You do not need a ShotBits account to contact us. Guests can submit a request securely and receive a private access link to continue the conversation.
Contact ShotBits Support as a guest (/support/new).
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## 🛡️ Secure and Private
The new system was built with privacy and security in mind. Support conversations are private, protected against abuse and only accessible by the ticket owner and authorized ShotBits staff.
- ✅ Secure private ticket access
- ✅ Spam and abuse protection
- ✅ Rate limiting
- ✅ Staff-only internal notes
- ✅ Organized ticket statuses and categories
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## 💬 When Should You Open a Ticket?
You can use the Support Center for:
- Account or login issues
- Withdrawal or deposit questions
- Reward-related problems
- Bug reports
- Advertising questions
- Suggestions and general feedback
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## 🚀 Get Started
Need help? Visit the ShotBits Support Center (/support) and open a ticket.
Thank you for being part of the ShotBits community. ❤️
